F.A.Q
What’s in store for you?
Explore a universe where iconic characters and exclusive collectibles from blockbuster movies, hit TV shows, beloved comics, and epic games come to life! We bring together the must-have items every collector dreams of, right at your fingertips.
From which countries can I place an order?
We ship to many countries worldwide. You can see the shipping options for your country when placing your order.
How much is the shipping fee?
Save on Shipping with Heroespher.com Flat-Rate Shipping! For Only U.S. Customers
Whether your cart has 1, 10, or even 100 items, your total shipping cost will be just $6.99! Here’s a breakdown to help you understand how this shipping advantage works in different scenarios:
Scenario 1: Ordering In-Stock Items Only
If your cart has 52 in-stock items and you’re ordering them all at once, the total shipping cost is $6.99.
Scenario 2: In-Stock Items Combined with Pre-Order Items in the Same Cart
Let’s say you have 3 in-stock items and 1 pre-order item in your cart. Once the pre-order item arrives in stock, your entire order, including the other 3 items, will be shipped together for a total of $6.99. However, if you’d like to receive the in-stock items right away, you’ll need to place two separate orders, with each order incurring a $6.99 shipping fee.
Scenario 3: Multiple Pre-Order Items with Different Arrival Dates
If your cart includes 4 pre-order items expected to arrive at different times—two in March, one in May, and another in August—the items will be set aside until the last item arrives in August. All items will then ship together in a single delivery to your address for $6.99. If you’d like each item to be shipped as soon as it becomes available, you’ll need to create three separate orders, each with a $6.99 shipping fee.
Take advantage of Heroespher.com’s Flat-Rate Shipping to make your orders more affordable!
This price is only available for customers in the U.S.,excluding Hawaii and Alaska.
Do shipping costs vary based on the number of items?
Yes, shipping costs do vary depending on the number of items in your order. The rates are as follows: $16.99 for 2 items, $20.99 for 3 items, and $24.99 for 4 or more items. Additionally, if your order total exceeds $120, shipping is free.
How do you package the products?
We wrap all products in bubble wrap and place them in an additional shipping box, separate from the product box. This method is our standard procedure. We ensure that every item is well-protected to prevent any damage during transit.
How long will it take to receive my order?
Standart shipments 3-8 business days. Fast shipping 1-3 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number. You can use this number to track your package online.
How can I cancel my order?
You can cancel your order before it is shipped. Please contact our customer service to request a cancellation.
What should I do if an item is out of stock?
If an item is out of stock, please contact our customer service. We will try to restock the item for you or suggest alternative products.
What should I do if my product arrived damaged?
Our goal is for your products to arrive in display-ready condition. If you notice significant damage that affects the box’s form, such as major dents or crushing, please contact our customer service team with photos of the damaged item and packaging. We will review your case and, if appropriate, arrange for a return or exchange. Your satisfaction is our top priority, and we are committed to resolving any issues promptly.
My product box has minor scratches. Can I return it?
Minor scratches on the product box are generally not considered valid reasons for a return. If there are no significant dents or tears that affect the box’s form, these small imperfections are quite normal. Products are often manufactured in East Asia, shipped in containers by sea and air, and then transported through various stages including large warehouses before reaching retailers like us. Throughout this process, products undergo at least four stages of inspection, packaging, and shipping, which can result in minor scratches or dents. These minor marks are a natural part of the shipping process.