F.A.Q
What’s in store for you?
Explore a universe where iconic characters and exclusive collectibles from blockbuster movies, hit TV shows, beloved comics, and epic games come to life! We bring together the must-have items every collector dreams of, right at your fingertips.
From which countries can I place an order?
We ship to many countries worldwide. You can see the shipping options for your country when placing your order.
How much is the shipping fee?
For standard shipping across the U.S., the cost is $9.99, with delivery in 3-8 business days. For expedited shipping, the cost is $12.99, with delivery in 1-3 business days. These are our negotiated rates. Additionally, you may encounter lower rates from certain carriers on the checkout page. Feel free to choose the option that best suits you and complete your order accordingly.
Do shipping costs vary based on the number of items?
Yes, shipping costs do vary depending on the number of items in your order. The rates are as follows: $16.99 for 2 items, $20.99 for 3 items, and $24.99 for 4 or more items. Additionally, if your order total exceeds $120, shipping is free.
How do you package the products?
We wrap all products in bubble wrap and place them in an additional shipping box, separate from the product box. This method is our standard procedure. We ensure that every item is well-protected to prevent any damage during transit.
How long will it take to receive my order?
Standart shipments 3-8 business days. Fast shipping 1-3 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number. You can use this number to track your package online.
How can I cancel my order?
You can cancel your order before it is shipped. Please contact our customer service to request a cancellation.
What should I do if an item is out of stock?
If an item is out of stock, please contact our customer service. We will try to restock the item for you or suggest alternative products.
What should I do if my product arrived damaged?
Our goal is for your products to arrive in display-ready condition. If you notice significant damage that affects the box’s form, such as major dents or crushing, please contact our customer service team with photos of the damaged item and packaging. We will review your case and, if appropriate, arrange for a return or exchange. Your satisfaction is our top priority, and we are committed to resolving any issues promptly.
My product box has minor scratches. Can I return it?
Minor scratches on the product box are generally not considered valid reasons for a return. If there are no significant dents or tears that affect the box’s form, these small imperfections are quite normal. Products are often manufactured in East Asia, shipped in containers by sea and air, and then transported through various stages including large warehouses before reaching retailers like us. Throughout this process, products undergo at least four stages of inspection, packaging, and shipping, which can result in minor scratches or dents. These minor marks are a natural part of the shipping process.